Welcome to Baby Monitor Support

Caring for your baby, we’re here for you
DC-SBM001
DC-SBM002
DC-SBM005
DC-SBM003
DC-SBM006
How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Where is the SD card slot located on the camera?

For SBM001, SBM002, and SBM005, the SD card slot is located below the camera lens. Simply tilt the camera lens upward to the highest position and you will see the card slot.

Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

What is the difference between SBM002 and SBM005?

The SBM002 monitor is equipped with a removable battery, making it easy to replace.

The SBM005 monitor has a built-in, non-removable battery.




How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Where is the SD card slot located on the camera?

For SBM001, SBM002, and SBM005, the SD card slot is located below the camera lens. Simply tilt the camera lens upward to the highest position and you will see the card slot.

Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

What is the difference between SBM002 and SBM005?

The SBM002 monitor is equipped with a removable battery, making it easy to replace.

The SBM005 monitor has a built-in, non-removable battery.




How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Where is the SD card slot located on the camera?

For SBM001, SBM002, and SBM005, the SD card slot is located below the camera lens. Simply tilt the camera lens upward to the highest position and you will see the card slot.

Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

What's the difference between SBM003 and SBM006?

The only difference is that the SBM006 has a 5.5-inch monitor, while the SBM003 has a 5-inch monitor.

How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Where is the SD card slot located on the camera?

The SD card slot is located at the upper back of the camera.

Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

What's the difference between SBM003 and SBM006?

The only difference is that the SBM006 has a 5.5-inch monitor, while the SBM003 has a 5-inch monitor.

How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Where is the SD card slot located on the camera?

The SD card slot is located at the upper back of the camera.

Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.