Welcome to Baby Monitor Support

Caring for your baby, we’re here for you
DC-SBM001
DC-SBM002
DC-SBM005
DC-SBM003
DC-SBM006
Where is the SD card slot located on the camera?

For SBM001, SBM002, and SBM005, the SD card slot is located below the camera lens. Simply tilt the camera lens upward to the highest position and you will see the card slot.

What is the difference between the DC-SBM001, DC-SBM002 and DC-SBM005?

SBM002 and SBM005 differ in their display unit’s battery capacity. SBM002 uses a removable 2500mAh battery with a battery life of 7.5 hours. SBM005 uses a non-removable 3000mAh battery with a battery life of 8 hours. All other features of the two models are the same.

SBM001 offers better overall performance. It has a 5000mAh battery that lasts 9.5 hours, a 5-inch display, and a 2K video stream in the app, while SBM002 and SBM005 only support 1080p with 4-inch display.

SBM001 also includes additional features such as motion tracking and cry detection, which are not available on SBM002 and SBM005.

How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

Can the display screen and the app hear sounds from the baby unit?

Yes, both the display screen and the app can hear sounds from the baby unit. In addition, you can communicate with your baby using two-way audio through either the display or the app.

Can the camera be used without being plugged in?

The camera does not have a built-in battery and must be plugged in to operate. Once the power is disconnected, the camera will automatically lose connection.

How to Register the App?

You can register an account using your email address.
During registration, please enter your email address and password. After that, you will receive a verification code (sent via email or SMS) for final verification.
Once the verification is completed, your account will be successfully registered. You can then use the app to connect to the camera and start using it.

What is the difference between SBM002 and SBM005?

The SBM002 monitor is equipped with a removable battery, making it easy to replace.

The SBM005 monitor has a built-in, non-removable battery.




Where is the SD card slot located on the camera?

For SBM001, SBM002, and SBM005, the SD card slot is located below the camera lens. Simply tilt the camera lens upward to the highest position and you will see the card slot.

What is the difference between the DC-SBM001, DC-SBM002 and DC-SBM005?

SBM002 and SBM005 differ in their display unit’s battery capacity. SBM002 uses a removable 2500mAh battery with a battery life of 7.5 hours. SBM005 uses a non-removable 3000mAh battery with a battery life of 8 hours. All other features of the two models are the same.

SBM001 offers better overall performance. It has a 5000mAh battery that lasts 9.5 hours, a 5-inch display, and a 2K video stream in the app, while SBM002 and SBM005 only support 1080p with 4-inch display.

SBM001 also includes additional features such as motion tracking and cry detection, which are not available on SBM002 and SBM005.

How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

Can the display screen and the app hear sounds from the baby unit?

Yes, both the display screen and the app can hear sounds from the baby unit. In addition, you can communicate with your baby using two-way audio through either the display or the app.

Can the camera be used without being plugged in?

The camera does not have a built-in battery and must be plugged in to operate. Once the power is disconnected, the camera will automatically lose connection.

How to Register the App?

You can register an account using your email address.
During registration, please enter your email address and password. After that, you will receive a verification code (sent via email or SMS) for final verification.
Once the verification is completed, your account will be successfully registered. You can then use the app to connect to the camera and start using it.

What is the difference between SBM002 and SBM005?

The SBM002 monitor is equipped with a removable battery, making it easy to replace.

The SBM005 monitor has a built-in, non-removable battery.




Where is the SD card slot located on the camera?

For SBM001, SBM002, and SBM005, the SD card slot is located below the camera lens. Simply tilt the camera lens upward to the highest position and you will see the card slot.

What is the difference between the DC-SBM001, DC-SBM002 and DC-SBM005?

SBM002 and SBM005 differ in their display unit’s battery capacity. SBM002 uses a removable 2500mAh battery with a battery life of 7.5 hours. SBM005 uses a non-removable 3000mAh battery with a battery life of 8 hours. All other features of the two models are the same.

SBM001 offers better overall performance. It has a 5000mAh battery that lasts 9.5 hours, a 5-inch display, and a 2K video stream in the app, while SBM002 and SBM005 only support 1080p with 4-inch display.

SBM001 also includes additional features such as motion tracking and cry detection, which are not available on SBM002 and SBM005.

How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

Can the display screen and the app hear sounds from the baby unit?

Yes, both the display screen and the app can hear sounds from the baby unit. In addition, you can communicate with your baby using two-way audio through either the display or the app.

Can the camera be used without being plugged in?

The camera does not have a built-in battery and must be plugged in to operate. Once the power is disconnected, the camera will automatically lose connection.

How to Register the App?

You can register an account using your email address.
During registration, please enter your email address and password. After that, you will receive a verification code (sent via email or SMS) for final verification.
Once the verification is completed, your account will be successfully registered. You can then use the app to connect to the camera and start using it.

What's the difference between SBM003 and SBM006?

What is the difference between SBM003 and SBM006?The display screen of the SBM006 is 5.5 inches, while the display screen of the SBM003 is 5 inches. All other performance features are the same.

How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Where is the SD card slot located on the camera?

The SD card slot is located at the upper back of the camera.

Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

Can the display screen and the app hear sounds from the baby unit?

Yes, both the display screen and the app can hear sounds from the baby unit. In addition, you can communicate with your baby using two-way audio through either the display or the app.

Can the camera be used without being plugged in?

The camera does not have a built-in battery and must be plugged in to operate. Once the power is disconnected, the camera will automatically lose connection.

How to Register the App?

You can register an account using your email address.
During registration, please enter your email address and password. After that, you will receive a verification code (sent via email or SMS) for final verification.
Once the verification is completed, your account will be successfully registered. You can then use the app to connect to the camera and start using it.

What's the difference between SBM003 and SBM006?

What is the difference between SBM003 and SBM006?The display screen of the SBM006 is 5.5 inches, while the display screen of the SBM003 is 5 inches. All other performance features are the same.

How many cameras can be added to one monitor?

The monitor screen can add and view two cameras simultaneously.

How many cameras can the app connect to?

The app can connect to more than 10 cameras.

How many app accounts can one camera be shared with?

Each camera can be shared with up to 4 app accounts.


Does the product comply with CE or NF standards?

Yes, all of our products comply with CE and NF standards.



What SD card capacity is required for the SBM series?

The SBM series supports commonly used SD cards from 32GB to 128GB.




Where is the SD card slot located on the camera?

The SD card slot is located at the upper back of the camera.

Can the camera’s audio be heard when the app is running in the background?

No, the audio from the baby unit cannot be heard when the app is running in the background.

How do I register for the app?

You can register using your mobile number or email address. After entering your phone/email and password, you will receive a verification code via SMS or email. Once verified, your account will be successfully created and you can begin connecting your camera.

How secure is the app?

Our devices use 256-bit AES encryption and a user-specific pairing mechanism to ensure security.No one can access your camera without your explicit authorization. Your privacy and data are always protected.

What is the transmission power of the SBM model cameras?

The transmission power is 19 dBm.

What is the recommended distance between the camera and the baby?

The recommended distance is 1.5 meters.

How does the SBM series monitor automatically turn off the screen?

You can find the Screen Timeout setting in the product’s user manual and adjust it accordingly.

How can I adjust the timestamp watermark on the monitor to match the network time?

Go to the monitor’s Settings → Time → scroll down and select “Sync with Network Time.”

How do I adjust the temperature threshold on the monitor?

Open the Menu on the monitor and select Settings→Choose Temperature→On the Temperature page, scroll down and select "Temperature Threshold"→You will then see the temperature adjustment screen, where you can set your preferred value and press "OK" to confirm.

Can the display screen and the app hear sounds from the baby unit?

Yes, both the display screen and the app can hear sounds from the baby unit. In addition, you can communicate with your baby using two-way audio through either the display or the app.

Can the camera be used without being plugged in?

The camera does not have a built-in battery and must be plugged in to operate. Once the power is disconnected, the camera will automatically lose connection.

How to Register the App?

You can register an account using your email address.
During registration, please enter your email address and password. After that, you will receive a verification code (sent via email or SMS) for final verification.
Once the verification is completed, your account will be successfully registered. You can then use the app to connect to the camera and start using it.