Return & Exchange

I. Exchanges

1. Non-Quality-Related Exchanges

Within thirty (30) days of delivery, unused products may be exchanged for personal reasons, such as ordering the wrong model. Return shipping costs are the customer’s responsibility.

2. Quality-Related Exchanges

If a product develops a qualifying defect during the warranty period, please contact our customer service team with your order number, clear photos or videos of the issue, and a detailed description. We will review the request and provide an appropriate solution, which may include one of the following options:

• Standard Option

Provide your shipping address and telephone number. We will issue a prepaid return label for the defective product. Once the returned product is received, we will ship a replacement.

• Expedited Option

We will provide a prepaid order link. Please place the order through the link and provide us with the new order number.

We will promptly ship a brand-new replacement product and provide a return label. After you receive the replacement, please return the original product. Once the returned item(s) are received, we will issue a full refund for the new order.

Important: After placing the order, please provide us with the new order number so that we can arrange shipment and issue your return label.

II. Refunds

1. Refund Processing Time

Once a refund request is approved, we will initiate the refund to the original payment method within three (3) business days. The actual time for the refund to appear in your account may vary depending on your payment provider.

2. Refund Terms

Order Cancellation: A full refund will be issued for eligible orders canceled before shipment.

Returns: Refunds will be processed after we receive the returned product. Unless otherwise stated, return shipping costs are the customer’s responsibility.

Warranty Claims: For products that meet the applicable warranty requirements, the Dr. Care Support Team may approve a full or partial refund.

Important: All refunds are issued only to the original payment method. If you have any questions, please contact our customer service team at support@thedrcare.com.