Shipping Policy
Thank you for visiting and shopping at Thedrcare.com. We aim to offer you the best shipping options with reliable service and clear information. Please review the terms and conditions that constitute our shipping policy.
Shipping Fee
We offer free shipping on all eligible orders from our local or regional warehouses.
Note: Remote areas such as islands, Puerto Rico, Hawaii, Alaska, and Spanish island regions may be excluded or may incur additional fees.
Please contact support@thedrcare.com for confirmation before placing your order.
Shipment Processing Time
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All orders are processed within 1–3 business days.
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Orders are not shipped or delivered on weekends or holidays.
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During high-volume periods, shipments may be delayed. If a significant delay occurs, we will notify you via email.
Shipping Zones
We currently ship to the following regions and countries:
United States
Shipping is available to all U.S. states. For U.S. Territories, please contact us in advance.
*Note: We do not ship to P.O. Boxes or APO/FPO/DPO addresses.
European Union (EU)
We offer shipping to EU countries via our logistics partners.
Spanish island regions (e.g., Canary Islands, Balearic Islands) require prior confirmation: support@thedrcare.com
United Kingdom
We offer shipping across the United Kingdom via our logistics partners.
Canada
Nationwide shipping is available to all Canadian provinces and territories.
Singapore
We offer international shipping to Singapore via Express International service.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking information is typically active within 24 hours.
| Region | Shipping Time | Shipping Cost | Courier |
|---|---|---|---|
| United States | 3–9 business days | Free shipping on eligible orders | FedEx, DHL, UPS, etc. |
| European Union (EU) |
3–9 business days | Free shipping on eligible orders | FedEx, DHL, UPS, etc. |
| United Kingdom | 3–9 business days | Free shipping on eligible orders | FedEx, DHL, UPS, etc. |
| Canada | 3–9 business days | Free shipping on eligible orders | FedEx, DHL, UPS, etc. |
| Singapore | 3–9 business days | Free shipping on eligible orders | FedEx, DHL, UPS, etc. |
For shipping inquiries, you may contact FedEx (1-800-463-3339) or UPS Domestic (1-888-742-5877).
Damages
Thedrcare.com is not liable for products damaged or lost during shipping. If your order arrives damaged or is lost in transit, please contact us within 20 days at support@thedrcare.com
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For more information, please refer to our Return & Refund Policy.